A1. Organization Information: Organization Name

Country or Countries of Operation

Solution Name

Primary Contact

Position

Email Address *

Telephone Number

Organization Website

Solution Website or Platform Link

Assessment Date

A2. Unit of Assessment: Name of the solution, platform or service being assessed

Briefly describe what is included within this assessment

Does the solution include more than one technology channel?

Where applicable, select all channels used

If other above please specify

Section B: About your Organization and Solution. B1. What is your organization's mission?

B2. What civic, governance, rights-based or public problem is your solution trying to address?

B3. Who are the primary users or beneficiaries of the solution?

Are any of the following groups specifically served by the solution?

ii. If other above, please specify.

B4. Approximately how many active users or direct beneficiaries does the solution currently have?

Pillar A - Domain 1- Civic Value & Problem Definition- 1.1: Have you clearly documented the civic or public problem that the solution addresses?

Please briefly explain the problem

1.2 How did you establish that this problem exists? (select all that apply)

iii. If other above, please specify.

Describe the validation process and the people or institutions consulted.

1.3 Were directly affected communities involved in defining or designing the solution?

Please describe how communities or users contributed.

1.4 Does the solution have a documented Theory of Change, logic model or results framework?

What changes do you expect the solution to create?

1.5 How do you currently measure civic or public impact?

Which indicators do you track?

1.6 How does the solution respond to the needs of underserved or marginalized groups?

Could the solution unintentionally exclude, disadvantage or harm any groups?

Please explain.

1.7 How confident are you that the solution creates meaningful civic or public value?

What evidence supports your response?

2.1 How would you describe the civic-space environment in which the solution operates?

What political, regulatory, social or civic-space risks affect the solution or its users?

2.2 Does your organization actively engage with relevant civil society networks, coalitions or movements?

Please list the principal networks, coalitions or partners.

2.3 Does the solution engage with policymakers, regulators, government institutions or other duty-bearers?

Describe the nature of this engagement.

2.4 Does the solution have a mechanism through which users or communities can influence its priorities or governance?

Please explain how community feedback affects decisions.

2.5 Which of the following apply to the solution?

What aspects of the solution could be reused or adapted by other organizations?

2.6 Does the organization have measures tp protect users, activists, journalists, staff or partners from harm?

Describe the most significant safeguarding risks.

Which description best reflects the current status of your solution?

Please explain your selection.

3.2 Which functions or features are fully operational?

Which functions or features are still under development?

3.3 Do you have a written and prioritized product roadmap?

What are the three highest-priority product improvements?

3.4 Do active users exist beyond internal staff, test users or pilot participants?

How is user feedback collected?

v. If other above, please specify.

Provide an example of a feature or change made because of user feedback

3.5 Does the solution have (select all that apply):

What are your biggest product challenges?

4.1 Which technologies power the solution? (Mention the component and technology used)

4.2 Do you have a current architecture diagram?

Is the architecture documentation updated when the system changes?

4.3 Can new features be introduced without making major changes throughout the entire system?

Please explain.

4.4 Does the solution support integration with other platforms or systems?

List the most important current or planned integrations

4.5 Have you conducted any of the following?

What technical or architectural challenges concern you most?

5.1 What development practices are currently used?

5.2 Who owns and controls the source-code repository?

How many people can currently maintain or deploy the solution?

5.3 Which forms of testing are conducted?

How are bugs and defects identified, recorded and resolved?

How confident are you in your current software-development process?

What engineering improvements would you most like to make?

6.1 Which measures are currently implemented?

6.2 Does the solution collect or process personal, sensitive or potentially identifying data?

What types of data are collected?

Why is each category of data necessary?

6.3 Which privacy practices are in place?

Which data-protection laws or regulations apply to the solution?

6.4 Does the organization assess threats affecting activists, journalists, human rights defenders or other at-risk users?

Which threats are most relevant?

vi. If other above, please specify.

6.5 Has the solution experienced a security, privacy or dat-protection incident?

Where applicable, briefly describe the incident and the response taken.

What security or digital-rights risks concern you most?

7.1 How would you rate the current usability of the solution?

Can users generally complete core tasks without assistance?

7.2 Have intended users tested the solution?

When was the most recent user-testing exercise?

What were the main findings?

7.3 Which features or practices are implemented?

Has the solution been assessed against an accessibility standard or relevant channel-specific guidance?

Please Specify.

7.4 Does the solution provide the following User-Support Features? (Select all that apply)

What user-experience improvements would provide the greatest benefit?

8.1 Where is the solution hosted

Who has administrative control over the hosting environment?

8.2 How is the solution deployed?

8.3 which practices are in place?

Who receives and responds to system alerts?

8.4 How frequently are backups conducted?

Have backups been tested through an actual restoration exercise?

Does the organization have a disaster-recovery or business-continuity plan?

8.5 What infrastructure or operational challenges do you currently experience?

9.1 Which documentation currently exists?

9.2 How would you describe the existing documentation?

Is documentation stored in a central location accessible to relevant team members?

9.3 How easy would it be for a new developer or team member to begin working on the solution?

What knowledge is currently concentrated in one person or small number of people?

9.4 Is technical or user documentation available in the working languages of the team and intended users?

What documentation should be prioritized during the programme?

10.1 How many people actively work on the solution?

Which roles currently exist?

iv. If other above, please specify.

10.2 Are roles and responsibilities documented?

Is accountable technical leadership in place?

Who makes major product and technical decisions?

10.3 Which governance mechanisms currently exist?

How are major decisions documented and communicated?

10.4 How do users or affected communities participate in organizational or product governance?

How much influence do they have over product priorities?

10.5 Would the solution continue operating if a key founder, developer or funder left?

Does the organization have a succession or continuity plan?

What organizational dependencies concern you most?

10.6 What skills would your team most like to strengthen?

11.1 What is the solution's primary funding model?

vii. If other above, please specify

How long is current funding expected to last?

11.2 Does the solution have a documented sustainability or financial strategy?

What are the main expected source of future support?

11.3 Which partnerships currently support the solution?

viii. If other above, please specify.

Has the solution been adopted, replicated or formally used by another organization or institution?

i. Please explain.

11.4 Has the solution contributed to any documented change in policy, public practice institutional behaviour or civic participation?

Please describe the change and any supporting evidence

11.5 Does the solution have a documented growth or scaling strategy?

What currently prevents the solution from scaling?

ix. If other above, please specify

Please explain the principle barriers.

Section C: Mentorship Priorities - Which areas would you most like support in? (Select up to five priority areas)

Please rank your three highest priorities including any other priority not mentioned above

Section D: Reflection D1. What are you most proud of regarding the solution?

D2. What is the single most important challenge you would like to address during the programme?

D3. What do you believe must change before the solution can safely and sustainably operate at a larger scale

D4. Is there anything else you would like the assessors or mentors to know before the assessment?